Tip 7 out of 12: Give up or try again on an account that isn’t referring?
Many of you have asked me “Steve, when do I give up on a referral source? I’ve been visiting this account and have yet to receive a single referral from them, is it time to give up?”
The short answer to this common question is you should NEVER give up on a referral source. I tell my clients, time and time again, that giving up a referral source is never a good idea. This is because of turnover frequency happening in each and every one of these accounts.
Before you question this account make sure you:
1. Properly Qualifying the Account
Determine if these accounts have the business you need to gain referrals. It is also important to determine if these patients can afford your services
For example, if you do not accept Medicaid Waiver, you shouldn’t visit Medicaid facilities.
2. Blanketing the Account
Blanketing the account is the art of becoming familiar with EVERYONE there and creating relationships with them. For instance, if you are meeting the Marketing Rep at the account, ask if you can be introduced to the Activities Director or Director of Nursing while you are there. This is an effective marketing strategy because taking the time to get to know everyone increases the probability of you getting a referral.
If you have properly qualified and blanketed this account and are still not getting referrals, I recommend you to put this account on the back burner and focus your time and attention to an account that has the potential to refer. 3-6 months down the line visit this account again and see if there is any turnover at the account. If there is, start to visit this account regularly to start developing relationships with the new people at this account.
We hope you enjoyed today’s tip! If you are ready to take your business to the next level, consider some of our holiday deals going on now until Dec 14th. Give yourself the gift of Home Care Marketing Training and SAVE with the following products:
- The Ultimate Referral Package
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President and Owner of Hurricane Marketing Enterprises
Steve Weiss has been in Marketing and Sales his entire life. At age 14, he owned “Neighborhood Kids Landscaping Services” where he cared for lawns around his school schedule. While in College, he sold Cutco Knives, and his honors received then were “Top Sales Rep” in 2000, he helped the Middlesex office have its first Million Dollar year in 2001, and ran the number 1 branch in productivity in the company (out of 400 locations) in 2002.
In 2005 Steve joined Care Choice (A Private Pay Home Care Company) and grew it from 16 active clients to maintaining a census of over 100, growing annual revenues from $750,000 to nearly $5 Million in just 4 short years. Eventually, he became Vice President and partner before selling the company to Senior Bridge. During his time there, Steve was recognized 14 for 14 months straight as a Top Sales Person in Inquiries, Starts, and New Revenue.
In June of 2012, Steve founded and became the President of Hurricane Marketing Enterprises where he currently is a Motivational Speaker, Business Seminar Leader, and Consultant/Coach to clients across the country.
Steve is happily married to his beloved wife Susan, and is the proud father of Steven, Sydney and Sienna who are the light of his life. Lastly, Steve went to school to be a Minister and aspires to accomplish that mission as a second career by age 45.
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