Nearly every business owner I have come into contact with has discussed the common problem of managing a difficult employee. As we all know, our staff is the backbone to our business. However, it is important to know when ENOUGH IS ENOUGH. On this week’s episode of A Drink With “The Hurricane,” I have enlisted the help of HME’s Director of Operations, Nicole Peretti, to discuss how to overcome this problem.
Managing your staff is crucial for your business to succeed, but what happens when your employee is not performing up to par? As a business owner, it is important to take the time to listen to your staff, as well as know when to intervene to make your OWN final decision.
If an employee starts stepping on your toes, it is important to:
• Pull them aside and talk to them
When an employee starts to overstep your authority, it is important to have a one-on-one conversation with them. Address the current problem, but make sure to actively listen. Sometimes it just takes a moment to address the real problem, which might not always be work-related. By taking the time out to address the situation, you are showing them you care and are willing to work with them. This may be a simple solution to your problem.
• Know how to deal with a repeat offender
If an employee is a repeat offender when it comes to crossing boundaries, it is important to document each and every one of these circumstances. It is important to keep track of these instances to see if this individual is negatively affecting your business. If they continue to behave in an unwanted manner, it may be time to let that person go.
Managing your staff effectively is a MUST when it comes to any business owner. Remember that your staff is a direct reflection of you and your business. It is important to hold each employee accountable for his or her actions.
If you are interested in learning more tips on this topic, come to the next Hurricane’s Home Care Boot Camp in Denver, Colorado. Steve “The Hurricane” has sold out Boot Camps nationwide and has transformed the lives of business owners across the country. If you are serious about establishing a solid foundation for you and your business, this is an event you won’t want to miss! I look forward to meeting you in Denver, where our team will teach you how to Blow Away The Competition!
President and Owner of Hurricane Marketing Enterprises
Steve Weiss has been in Marketing and Sales his entire life. At age 14, he owned “Neighborhood Kids Landscaping Services” where he cared for lawns around his school schedule. While in College, he sold Cutco Knives, and his honors received then were “Top Sales Rep” in 2000, he helped the Middlesex office have its first Million Dollar year in 2001, and ran the number 1 branch in productivity in the company (out of 400 locations) in 2002.
In 2005 Steve joined Care Choice (A Private Pay Home Care Company) and grew it from 16 active clients to maintaining a census of over 100, growing annual revenues from $750,000 to nearly $5 Million in just 4 short years. Eventually, he became Vice President and partner before selling the company to Senior Bridge. During his time there, Steve was recognized 14 for 14 months straight as a Top Sales Person in Inquiries, Starts, and New Revenue.
In June of 2012, Steve founded and became the President of Hurricane Marketing Enterprises where he currently is a Motivational Speaker, Business Seminar Leader, and Consultant/Coach to clients across the country.
Steve is happily married to his beloved wife Susan, and is the proud father of Steven, Sydney and Sienna who are the light of his life. Lastly, Steve went to school to be a Minister and aspires to accomplish that mission as a second career by age 45.